Resume

SUMMARY OF QUALIFICATIONS

I have many years of experience holding roles as a, Executive Director, Learning, Development and Quality Supervisor, Resource Center Trainer, Call Center Technician and Automotive Technician. The industries I have thrived in include learning and development, automotive repair, and call center services. I have experience in building training materials, delivering presentations providing results, developing training return on investment statistics. I also have experience in the supervision of new hires, training staff and support teams in various states and countries with varying cultures.

I earned my graduate degree in Educational Technology at Michigan State University with graduate certificates in online learning and serious game design and research, bachelors in Business Administration at University of Phoenix, and associates in Science of Automotive Technology at Lincoln College of Automotive Technology. I hold several certifications in soccer coaching, automotive repair, business, leadership and education fields.

PROFESSIONAL WORK EXPERIENCE

ACH Child And Family Services - Fort Worth, Texas

Training Manager

Oversee and manage internal and external data reporting, complex projects, supervision of employees, Learning Management System (LMS), and continuous quality improvements.
Responsible for the direct oversite and management of quality curriculum development and eSolutions for the organization and external customers.
Conduct statistical analyses to generate insights and improve operations.

July 2020 - Present

Hurst United Soccer Association - Hurst, Texas

Executive Director

Confers with Board of Directors, staff, national organizations, leagues, individuals, groups and committees to implement and extend organization’s vision, goals, programs and services
Develop and formalize club policies for hiring and promoting coaches and paid staff

including hiring process employment contracts and continuing education requirements

July 2019 - Present

Automotive Resources International - Grapevine, Texas

Learning Development and Quality Supervisor

Assess training requests, costs and return on investments of training programs
Identify training and development needs through job analysis, appraisal, and consultations
Evaluate, mentor and coach learning and development staff and resource center employees
Monitor and review the progress of trainees to ensure transfer of knowledge and retention
Ensure development is consistent and appropriate for several countries